If you’re on a key/card meter, you must be allowed to switch, provided your debt is below £500. If you're on a standard credit meter and are in debt, you'll need to speak to your supplier. There are no hard and fast rules for credit meter customers, though your supplier should be reasonable. If you arrange a debt repayment plan, it may let you switch.
Articles in this section
- Why is my direct debit higher when I switch in the winter?
- Should I go for a longer fix?
- I’ve never heard of this supplier – is it safe to switch to?
- I have solar panels - can I still switch my energy supply?
- I'm in debt with my supplier - can I still switch?
- My application to switch is still outstanding, what do I do?
- My existing supplier has offered me a cheaper deal. Should I stick with it?
- I live in Northern Ireland, why can't I switch?
- Can I switch if I've more than one electricity meter in my property?
- I'm supplied by an independent gas transporter (IGT), can I still switch?