If you move to a supplier that we can switch you to, £12.50 cashback is paid for a single fuel switch, £25 if you switch both fuels. Cashback is paid in to your bank account around three months after switching, but it can sometimes take longer if your supplier is slow to confirm this to us. It will appear as "EnergyClubCashbk".
If it's been over six months since your switch, let us know by emailing firstname.lastname@example.org and we'll follow this up for you.
Sometimes there are special deals where you can get other vouchers or gifts. Usually with these deals, the supplier sends you the other vouchers and you'll still get the cashback from us.